Frequently Asked Questions

Ordering

Orders Placed Online For Store Pickup

You will receive a phone call and e-mail when your order is available for pick-up. Please do not come to the store before you have received your call and/or email confirmation.

Items listed as "Out of Stock" but "Available On-line" when adding to your cart can take up to 15 business days to arrive for pick-up.

Orders Placed Online For Shipment To Your Home or Facility

Items listed as "In Stock" when adding to your cart usually ship within 1-2 business days. You will receive an e-mail with tracking information when your order has shipped from our store or direct from the manufacturer. Please note, items listed as "Out of Stock" but "Available On-line" when adding to your cart can take up to 15 business days to ship.

All orders placed on a national holiday will ship the next business day. Orders are shipped Monday-Friday only.

Shipping costs are not refundable. Customers are responsible for all shipping costs associated with returns. If you refuse delivery, the cost of shipment back to us will be deducted from your return.

You will be creditied for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. We recommend you return items via a prepaid, insured, traceable method to ensure a safe and documented delivery.

Return Policy

Of course we always hope you are pleased with your purchase. If you are not completely satisfied with your online purchase, you may return any item(s) in original condition, all tags attached, for a REFUND within 14 days of receipt. We cannot accept for return any item(s) that have been washed, worn, altered, embroidered, screen printed or if any tags have been removed from the garments.

All non-apparel items, including shoes may only be returned within 5 days of receipt in original condition and original packaging including manuals and accessories with the product to avoid any return fees. Shoes must have not been worn and must be in new, resaleable condition for consideration of a refund. We suggest wearing shoes around your home on carpet to keep them from getting soiled. Socks and hosiery items can not be returned for any reason.

For repair, maintenance, and warranty service that is covered by a manufacturer's warranty, please contact the manufacturer directly.

Return Authorization

You must contact customer service at 828-394-4240 for a Return Authorization Number for any web order returns. Return requests must be made within 14 days of receipt of order for apparel items and 5 days of receipt of order for all other items.

To obtain a Return Authorization #, please contact Outfitters Uniforms by e-mail, phone or fax at:

E-mail: customerservice@outfittersuniforms.com
Phone: (828) 394-4240
Fax: (828) 221-2069

Include your name and a list of the items you would like to return. Please note that all requested return items must be in new, unused and unwashed condition with tags still attached. After Return Authorization is received, return the approved items by UPS (do not reverse collect, returns sent this way will not be accepted) or USPS to:

Outfitters Uniforms
324 Pine Mountain Road
Hudson, NC 28638

Refunds, exchanges or store credits will not be issued until the returned merchandise is received and inspected by our returns department. Any deviation from these policies can result in a delay of your refund. Please note: you must pay the shipping fee for any exchange items.

Shipping costs for returned items are not refundable.

Please allow 14-21 days for your refund to process after receipt of the return.

Items Returned To Our Retail Store

Items shipped to your home or facility may be returned to our retail store for exchange or store credit via gift card only. Our retail store does not issue refunds. Only items shipped to our returns department are eligible for a refund of the purchase price, minus all shipping costs.

Privacy Policy

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note, the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Cookie/Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Accuracy of Information

We strive to maintain accurate information and pricing within our network. Occasional typographical errors and technical issues may result in inaccurate data. We reserve the right to make corrections at time of invoicing and will notify affected customers.

Privacy Contact information

If you have any questions, concerns, or comments about our privacy policy you may contact us after referring to our contact page. We reserve the right to make changes to this policy. Any changes to this policy will be posted.